27 August 2009

Got To Love The BA PR Hacks

I really enjoy reading the (sometimes) complete drivel that airlines put out in their PR to both their customers and the media.

I am sure that there are airline people (still) that believe what they write.

So for your personal edification – I present the Customer email from British Airways announcing “Seating in Club Europe is Changing”

Rather than publishing the whole letter – I will just pull out two sections:

In the body of the email:

We have taken this feedback on board and will be making further enhancements to our Club Europe cabin by widening the seats and reintroducing the original configuration*, as of 2 September 2009. And to ensure you always sit in an aisle or a window seat we won’t book customers into the middle seat.

So I will be very interested to see how they intend widening the seats and re-introducing the original configuration!!

Now for the good part

Here is the confidentiality statement in the email….

This email is intended solely for the addressee(s) and the information it contains is confidential. If you are not the intended recipient, (a) please delete this email and inform the sender as soon as possible, and (b) any copying distribution or other action taken or omitted to be taken in reliance upon it is prohibited and may be unlawful.

So I think it will be interesting to see how BA enforces confidentiality when it sends its emails out so a squillion people!

You be the judge


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