tag:blogger.com,1999:blog-34367341.post1681110404841358117..comments2023-10-26T01:26:46.721-07:00Comments on Professor Sabena's Blog: ARC Blasts CASMA and Issues ChallengeProfessor Sabenahttp://www.blogger.com/profile/13836115173131048934noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-34367341.post-16187726395861125482010-03-24T10:09:30.000-07:002010-03-24T10:09:30.000-07:00A couple of you have asked me for the link - I am ...A couple of you have asked me for the link - I am afraid I could not find it but here is the entire article - it was forwarded to me:<br /><br />Justin Wastnage (c) TW Oz<br />All airline extras will become bookable via agent desktops within three years as the industry moves towards<br />charging for components of f lights, travel technology firm Amadeus has said.<br />Rudy Daniello, director<br />of product management<br />distribution for Amadeus<br />said that the trend of airlines<br />“un-bundling” their offering<br />and charging for extras<br />has been experimented via<br />direct sales websites, but<br />has only just started to reach<br />global distribution system<br />(GDS) screens. The firm’s<br />MasterPricer product for agents<br />will start to include these<br />ancillary products, such as<br />extra legroom, priority boarding<br />and pre-paid meals, from later<br />this year.<br />A focus on ancillary services<br />via travel agents has emerged<br />as airlines realise consultants<br />have the ability to explain the<br />benefits of the products better<br />than a web page, he said. “We<br />have a unique proposition to<br />cover a majority of questions,”<br />Daniello said.<br />However, Daniello conceded<br />that some “complexity” existed<br />in payment processing between<br />customers, agents and airlines,<br />chief ly when passengers are<br />reaccommodated on different<br />aircraft or change f lights, where<br />purchased ancillary services<br />may not be available.<br />Also, some airlines want to<br />retain the add-on purchasing<br />database rather than allow the<br />GDS to access. But Daniello<br />expects these problems to be<br />resolved “within three years” as<br />technology evolves and airlines<br />get on board.Professor Sabenahttps://www.blogger.com/profile/13836115173131048934noreply@blogger.com