tag:blogger.com,1999:blog-34367341.post5201240599233341964..comments2023-10-26T01:26:46.721-07:00Comments on Professor Sabena's Blog: Delta's Fake Best Fare GuaranteeProfessor Sabenahttp://www.blogger.com/profile/13836115173131048934noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-34367341.post-81330627157306390822011-05-31T10:06:36.591-07:002011-05-31T10:06:36.591-07:00And here is another example of a fake best fare gu...And here is another example of a fake best fare guarantee<br /><br />http://www.gadling.com/2011/05/31/the-anatomy-of-expedias-best-rate-guarantee-failure/?utm_source=twitterfeed&utm_medium=twitter&utm_campaign=Feed%3A+weblogsinc%2Fgadling+%28Gadling%29<br /><br />True the person posting the story is from AOL Travel but still a good example of fakes!!!<br /><br />CheersProfessor Sabenahttps://www.blogger.com/profile/13836115173131048934noreply@blogger.comtag:blogger.com,1999:blog-34367341.post-80602385818212162342011-05-30T10:52:42.793-07:002011-05-30T10:52:42.793-07:00Original Message Follows:
------------------------...Original Message Follows:<br />------------------------<br />Linda<br /><br />This is a conundrum - please escalate this internally as the fare was not replicable until I booked it. So the only way to prove this was to book the flight.<br /><br />So let me describe the facts of the matter.<br /><br />I went to Delta.com and found a fare of $1316.89. It wasn't the absolute lowest (that was including tax $1121.50) but I wanted to arrive earlier<br />-<br />leaving the return to be the default that Delta would offer (including the minimum 11 hour layover in NYC). Oh now - I would not want to overnight in NYC if I could avoid it. Well that fare is $2382.50. go figure.<br /><br />However I found a lower fare on Orbitz at better times for Total trip<br />cost:<br />$1,292.80 USD. The exact replica for Delta was $1491.80. just under $200 difference where Delta's fare was the greater.<br />The rub? How can I prove that the fare was there unless I have actually booked it? Almost all cheapest fares are of limited inventory and therefore likely to go fast. So if Delta tried to replicate my work - they would have found it hard and then would dispute my claim. For which I would have no proof.(I checked the form and it doesn't ask you to provide screen shots).<br />So I wanted to be 100% sure that my information was accurate. The only way to do that would be to book the ticket. Sadly that means that I am into the obligation of the remote site. <br /><br />So please escalate and reconsider my request for a the fare guarantee voucher of $100<br /><br />Thanks<br /><br /><br />Professor Sabena<br />Professorsabena@gmail.com <br /><br /><br />-----Original Message-----<br />From: Best Rate Guarantee [mailto:BFGRequests.Delta@delta.com]<br />Sent: Monday, May 30, 2011 8:48 AM<br />To: professorsabena@gmail.com<br />Subject: Re: Best Fare Guarantee (KMM8475081V70444L0KM)<br /><br />Dear Professor Sabena,<br /><br />Thank you for contacting Delta Air Lines Delta Best Fare Guarantee.<br /><br />Our records indicate that you have voided (cancel) your reservation Best Fare Guarantee is valid for existing reservations that are ticketed on www.delta.com. For additional details and Terms and Conditions of Best Fare Guarantee please see www.delta.com/bestfare. <br /><br />Again, thank you for writing. We appreciate your selection of Delta and will always welcome the opportunity to be of service.<br /><br />Sincerely,<br /><br />Linda Keith<br />Delta Best Fare Guarantee Team<br /><br />Original Message Follows:<br />------------------------<br /><br />CONTACT INFORMATION<br />Name: <br />Professor Sabena<br />Email:<br />Professorsabena@gmail.com<br />SkyMiles number: <br />Xxxuuu124<br />Phone number: <br />999-999-9999<br />FLIGHT INFORMATION<br />Confirmation Number: <br />GP8QZD<br />Departure month: <br />Jun<br />Departure day: <br />12<br />Departure year: <br />2011<br />Departure From City: <br />SEA<br />Departure To City: <br />DUB<br />Return month: <br />Jun<br />Return day: <br />25<br />Return year: <br />2011<br />Return From City: <br />LHR<br />Return To City: <br />SEA<br />Competing fare: <br />$1,292.80<br />Website for lower fare: <br />Orbitz.com<br />Comments: <br />to prove the point I had to make the reservation on both sites. It was the only way to provide the proof. I discussed this with the Delta Rep and we agreed to cancel the original Delta booking rather than the Orbitz one which would have incurred a full cancellation fee by Orbitz<br /><br />The Orbitz DL RLOC is GQGY9JProfessor Sabenahttps://www.blogger.com/profile/13836115173131048934noreply@blogger.comtag:blogger.com,1999:blog-34367341.post-52898735484867350182011-05-30T10:52:34.509-07:002011-05-30T10:52:34.509-07:00Here is the response from Delta. Read it in its en...Here is the response from Delta. Read it in its entirety. it has been edited only to remove my personal information.<br /><br />Dear Professor Sabena,<br /><br />Thank you for your e-mail. We regret any misunderstanding that may have occurred concerning our Best Fare Guarantee terms and conditions.<br /><br />We understand that you feel you have a precise claim and would like to escalate with a Delta representation regarding this matter. However, the claims submitted from the Best Fare Guarantee program link are processed by the Best Fare Guarantee team. This team is the final point of contact regarding the Best Fare Guarantee program. As there is nothing we can add to what has already been stated in our previous correspondence.<br /><br />Professor Sabena,, thank you again for giving us an opportunity to respond to your concern. We very much appreciate your Medallion loyalty to Delta and look forward to the privilege of serving you again soon.<br /><br />Sincerely,<br /><br />Linda Keith<br />Delta Best Fare Guarantee TeamProfessor Sabenahttps://www.blogger.com/profile/13836115173131048934noreply@blogger.com