I really like Alaska Airlines. Their service is much better than the other guys. So when they fall over - it seems that normally you can forgive them an indiscretion or two. However I do think that they really messed up over the Xmas period with the bad weather in Seattle. So should we all forgive them? Yes normally except they do somewhat say that they are better than regular humans. It is the "ALASKA" can do spirit. Absolutely - their people are good - but their management seems to have made some blunders lately.
So when you see the apology:
http://www.alaskaair.com/as/www2/flights/2008-holiday-storm.asp?CID=WHA_MP_010809_Storm_Announcement
Think that this weather is normal in Alaska so surely they should have been able to accommodate this in Seattle?
In my personal view Alaska should either change its name or live up to its own image of itself. It further should do something in the form of compensation for all the people who suffered because they made blunders and misjudged the situation.
Just my personal opinion. In future - Airlines should take more responsibility for their performance.
Cheers
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