Our friends in Chicago/Miami (that is Amadeus today folks) recently commissioned a study on how US Travellers view Ancillary Services.
There is good news and bad news in the study. From a consumer's perspective - the reluctant acceptance that this is the way things are is now there. So 2 years after being introduced - the consumer has now learned to accept it. Doesn't mean they like it. Also I would be careful of taking advantage of it.
So a good study to look at and reflect on. You can find it here.
Cheers
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