Spending a lot of times in hotels as I do - I long for a simple process of checkin and zero obstacles to getting me fast to my hotel.
However I spend even more time on the web trying to get to use websites for travel.
Seems I am not the only one who has such a foul experience.
Read this lovely piece from Gerry McGovern. So apt. Sadly both hotels - in particular OTAs and Hotels are both guilty of behaving in this fashion
Cheers
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