05 June 2010

Technology Bullies - You Know Who You Are


Great piece in Infoworld this week.

The gist is that everyone loves the underdog until he becomes the Uber-Dog. They go on to list 6 companies. The three that affect us most in travel are (in order)

1. Apple
2. Google
6. Microsoft

I would add - the following to that list of people who started as underdogs and became the Uberdog:

Amadeus - well they were not exactly the underdog because they started with huge airline weight behind them but they are definitely the Uber-Dog these days and throw their weight around.

Expedia - Again with Microsoft's weight at the time - they were not exactly the underdog but we definitely started from that perspective against the then giants of Travelocity and Preview Travel.

Anyone for any more?

Cheers

(With special thanks to its jacky for the use of the pic.

Choice And The US Traveller


Our friends in Chicago/Miami (that is Amadeus today folks) recently commissioned a study on how US Travellers view Ancillary Services.

There is good news and bad news in the study. From a consumer's perspective - the reluctant acceptance that this is the way things are is now there. So 2 years after being introduced - the consumer has now learned to accept it. Doesn't mean they like it. Also I would be careful of taking advantage of it.

So a good study to look at and reflect on. You can find it here.

Cheers

Teens Vs Adults.... Very Different Behaviours


So you think you know Social Media?

I harbour this sneaking suspicion that Social Media is a communist plot hatched by mad former KGB scientists slaving away in some mine shaft deep in the Urals.

The only reason everyone is using things like Facebook is that we are trying to keep up. Just like the Abilene Paradox - one day we will all wake up out of our 1984 like trance and go... say why did I do that?

Well it seems that teens may have it about right. I try and keep up with some teens and find out what they think. (Alert this is bar stool type research). I have noticed that Facebook and others have become less of an attraction. But teenagers are not just abandoning FB - rather they are lessening their degree of usage. The slow decline is occurring at the less and less use inflection point. But I see no less use of texting. I do see more and more people using Smart phones. Particularly iPhones.

The research from emarketer seems to confirm this fact.



What really is interesting is that the driving force of using the smart phones is not a utility or even the voice side of things - rather it is the fun and "something to do with my hands" sort of use.

If you dont believe me... just sit in a public place - sidewalk cafe - Micky Ds or some other high traffic area. You will be amazed at how many people are either using their phones but surprisingly a lot of people - especially teens touch and handle them. And lord knows its not good to see people using especially texting while driving.

During this week's D8 Conference - Alan Mulally head of Ford had an onstage session with Walt Mossberg of the Wall Street Journal. He had some interesting perspectives on processing information while driving. He quoted that "Eighty percent of accidents involve taking your eyes off the road. So we're convinced that the mind has the cognitive ability to do other things while driving as long as you continue to watch the road. So we minimize anything that's a distraction: keyboard, certain confusing apps, etc. We are definitely going to be a gatekeeper with regard to apps because it's crucial that you not be distracted. "

Mulally said the need for a system like Ford's was demonstrated on his drive to the (D8)conference. He saw a woman driving with both arms extended through the steering wheel so she could text with both hands. "I was going, 'Oh, my goodness,' " Mulally said.

I would have thought Holy Crap and just got the heck out of there. Just think if she was driving a Toyota (He didn't reveal the brand of car she was driving nor her age).

So think about it.

Cheers

03 June 2010

Agents Can Breathe a Little Easier, For Now! But They Must Keep Up - Amadeus Survey.

Amadeus has just released a survey of 800 North American Travel Agents.

I highly recommend that you download it from here.

Focusing on Technology - the answers are pretty obvious. The Facebook juggernaut continues on apace with the agent community. Here is what Amadeus had to say about the survey:

The second trend focuses on the increased role of technology throughout the journey, from the trip planning phase through arrival back home. Travel professionals feel additional opportunity exists for technology to further improve the travel experience in areas including researching the trip (64.6%) and finding pricing/availability information (55.8%). They also expect next-generation travelers to get more "social." Social networking (47.5%) tops the list of what travel agents feel will have the greatest impact on how tomorrow’s travelers research and book travel, followed by user generated reviews (19.8%). Agents are responding to social media’s rise, with more than half (55.7%) indicating that they or their agencies are active in online social channels.

I would think that there is a fair degree of "keeping up with the Joneses" in the agent responses.

It is clear that technology is still a game the agents have to play whether they like it or not. But as the companion survey conducted in Ireland shows:

...the Amadeus survey also showed that agents felt improved travel technology systems were allowing them to spend time being more attentive to customers. But some 54% of leisure agents and 82% of business travel agents said further automation of back office tasks could speed up the time it takes to do them by a quarter.

The Professor's opinion is that this represents the dilemma of most agents. They have to invest in technology to maintain a competitive position. But the true cost of provisioning either from the GDS or 3rd parties is just going higher and higher. Their GDS are not keeping up. My team already estimates than more than 60% of all GDS sourced PNRs are touched by a third party technology system.

Cheers

02 June 2010

Shock Horror - Hotel Rates Are Sometimes - WRONG

In probably the worst understatement of the decade - BTNOnline has done this shocking expose on Hotel Rates in the GDS. And they found... they can be wrong!!!

You can read the whole article here, and I wont bore you with the details.

However the fact that the hotel rate business is frankly fraught with a lot of junk should surprise no one in the business at all.

What is interesting is both WHY it occurs and what is being done to fix it.

With regard to the former - the real reason in my view is that no one cares about rates that are not tied to inventory directly. Since that is seldom the case - no one cares - literally.

With regard to the latter - this is where rate publishing systems and info pushing systems like EZYield and others are doing a pretty good job of fixing this awful problem.

Controlling the distribution of rates is a terrible mess and is ripe for reform. Until that happens we will get poor search and poor sales processes. It is time for this to get handled.

I believe that the poor process of rate distribution is one of the reasons companies such as Pegasus are seeing such dramatic rises in searches which are largely unnecessary and costly for all concerned.

Cheers

US DoT Launches Wide Ranging Consumer Facing Rules

In a series of announcements today the U.S. Department of Transportation’s passenger-rights rule-making announced today has a very broad impact and plugs a lot of holes in the current information process. Some might say that this has been a long time coming both in the need for consumer protection and also to recognize that the web really exists. Some might even say this is the other show falling after the de-regulation of the GDS market

The DOT is proposing a wide range of consumer protections ranging from increasing compensation (finally) for passengers involuntarily bumped from flights.

Just as Alaska airlines cancelled theirs - the DoT wants to allow passengers to make and cancel reservations within 24 hours without penalty. this will upset a few. One regulation I applaud (actually I am happy with all of them) requires full and prominently displayed disclosure of baggage fees as well as refunds and expense reimbursement when bags are not delivered on time. it is not clear if those arcane rules will be fixed - er like you wont get anything if we slash, damage or drop your bag - willfully or not. The fair weight of fairness in advertising will require fair price advertising, prohibiting price increases after a ticket is purchased and mandating timely notice of flight status changes.

The rules also require notification of the non-airline ticket charges.

While not as specific nor as strict as the European rules which the US could have copied - this is a step in the right direction.



Let's hope when Congress get their hands on it they don't screw it up too badly.

Cheers

The Real Reason for New United Merger- Too Big To Fail


Perry Flint who is the Editor for Air Transport World in his editorial this month used an expression I had seen before but have really rather ignored it until the stark reality of hit me. I admire Perry for his insight and I think he illustrated this with the following extract from the above mentioned editorial.

.... proposed merger between United Airlines and Continental Airlines, announced ... The latter (event) illustrates a natural, if perhaps unintentional, response .... Create an airline that is too big to fail, because the consequences of such a failure would be a massive and sustained dislocation of the transportation system that would rebound on the political leaders judged to be in charge at the time.

The amount of noise that is still being pushed in support of the merger such as this article in GLG News didn't leave me any option but to comment accordingly:

"I have to disagree with the analysis. My basic objections reach three points.

1. The economies of scale seem to be paramount to consumer freedom of choice

2. The discussion does not take into consideration that the airlines may act irrationally. As we have seen that the airlines do not optimize their operations even when they have the chance to. Thus to assume that they will act rationally and in the most economic efficient manner is not borne out by history or constraints within their own structures let alone within the market

3. This analysis does not take into consideration the disincentive of the remaining market for new entrant players.

I would also like to comment on one other subject.

It is not the US governments responsibility to help the US carriers compete on a global basis. That is highly inefficient economically. Rather the US government should be focused on the domestic market which benefits the majority of the US population (85:15) is the conventional model. To increase competition domestically it would be a good idea to both lift the investment cap - from 25% and 49% effective control - and allow non-US controlled airlines to operate "fairly" within the US market. Provided that reciprocity was fair and equal.

Thanks for reading"


However the objections now being raised in Congress show that there is a valid reason for fighting it now rather than waiting for the next downturn when the resulting carrier just might be "Too Big To Fail"

And what do you think?

Cheers

(With thanks to the Grauniad for the Jetstar Image)

Where Have All The Low Costs Gone?

I must be having a fit of deja vu or something even worse. I thought LCCs were supposed to be about low cost and eschewing the trappings of conventional airline services such as Big PSS systmes, Interline, FF marketing partners, Interline, Codeshare, Legacy GDS etc etc.

Here are the bigger news items:

WestJet, JeBlue and Volaris are all migrating (or have migrated) to Sabre from Navitaire.
jetBlue is doing a deal with AA and BA for codeshares and feeders.

Gol is joining IATA. It already participates in ARC.

So let's talk about interline...

Not content there:

Air France-KLM and Jetstar sign interline agreement. Agreement covers the 60-odd destinations served by Jetstar, Jetstar Asia/Valueair and Jetstar Pacific, as well as Air France and KLM gateways Paris and Amsterdam.

Jetstar has also announced deals with LH

Virgin Blue are sharing across the Tasman sea with ANZ

Even Air Asia and Jetstar are doing deals with Delta for FF use. Check this out!!!



Am I missing something or is there a quiet revolution going on....

What I find interesting here is that there is a downside to all of this - the use of the more expensive distribution tools such as these things are beginning to drag down the profitability of the LCCs. Yet this week LCC champ Ryanair once again showed us that the true LCC model is very much alive. And very profitable now thank you very much.

Perhaps now that everyone is flush with cash they will spend a little to assess the true cost of these programs.

iPads all round anyone?

Cheers

Beware - US Falls Behind In Use Of Chip Cards

Great piece yesterday in USA Today of all places.

The issue is that the US bank system has been VERY slow in adopting advanced forms of credit cards and the use of Chip and Pin based systems

Read the article especially if you are going to Europe.

In my experience the most notable of places where it impacts you is in those countries who have long deployed chip and pin. Notably France, NL and Germany. It is not good to think you can roam around at night and get Petrol from an all night station without a suitable card. So just remember that

Cheers

01 June 2010

Good News For Facebook .. but Bad News For Work Life Mix

For those of you who missed my different perspectives on Social Media and last week's somewhat fizzled QUIT FACEBOOK day - here is some data that might make you want to think again about how you deal with Social Media.

Its bad enough that things are conflicted but that our time on Facebook continues to grow and from the anecdotal evidence the growth is occurring in the work population. It is also spreading into the home life more and more. It will be interesting to see how the US Labor Dept statistics show this.

But if its any consolation. 2nd Life is no longer a threat and Twitter is flattening out. Have a look at the Google Trends data. The first chart is master trends.



The second chart is the search list. I compared the following terms/sites:

2nd Life
MySpace
Facebook
Twitter



Interesting... if not a little scary....

Cheers

31 May 2010

QUIT FACEBOOK DAY!


In case you missed it and as a special service to the whole of mankind - I am publicizing that today is International Quit Facebook Day. The Cringe had a bit to say about this.

And if you want to know HOW to do it go here.

While I don't actually advocate total withdrawal - let's face it what else do we have - MySpace, Friendster oh heck - how about human personal interaction... NAAAAA why would we do that!

So if you think that Facebook done you wrong - and actually I do agree that Facebook has been pretty loose with our privacy, (Here are Facebook's Privacy Terms) then perhaps you should consider curtailing how much data and how much usage of the site.

If you read the terms and conditions, there is one statement that basically is their catch all for their behavior. It reads like this:

"If we fail to enforce any of this Statement, it will not be considered a waiver."

Which basically means (if you are cynical like me) if they don't enforce it - its OK unless they get caught.... Remember it's just a statement so the waiver basically doesn't mean anything.

I was speaking to some University Graduates this weekend and they ALL know about the renaming dodge trick (rename your Facebook pages so that your past indiscretions such as Pole/Vomit dancing and various other nefarious activities are allegedly removed. Just so you know the ids on the photos still retain their original names and yes you can be found. Oh and one more thing - if your name appeared in a search result from Facebook - it is indexed somewhere and yes that Pole thingie picture of you will be out there.............F O R E V E R !!!

Cheers and have a nice happy day....

Apple! Time To Pay The Piper - Addendum

Sorry for the additional post.

I was researching something else and came across this article in the WSJ.

http://online.wsj.com/article/SB10001424052748704133804575197723800822504.html

So Apple is going to pursue this type of growth and in fact be a more aggressive player.

Oh dear... what happened to the kinder gentler people in Cupertino?

Apple! Time To Pay The Piper


A milestone in our society and culture occurred earlier this month. Apple became worth more than Microsoft. So now Redmond which used to be castigated as the Evil Empire is now 3rd behind Google and Apple.

Apple has largely arrived in its much vaulted position by avoiding such issues as security and integration into the corporate world. Here is a great article from Infoworld. (How I miss the print edition!)

Well - now it has to step up to that challenge and it better start do it pretty fast. So since I have your attention this far let me have my say on the subject of the iPhone.

I think it is an amazing piece of technology. But I have a very hard time with its model. Unlike the traditional players in the mobile space - they blazed a new model and have been very successful at it. All at the expense of the consumer.

Normally the network operator guys keep their revenues and the handset guys get paid a fee or sell direct. Mostly the former. Thus the network operator has been in control of the market. This was not good enough for Apple. The asked for AND managed to get it - a share of the network revenues from the first customer AT&T. In exchange AT&T got exclusivity. But the price was high. But Apple wasn't content with that - they wanted additional revenue. So they simply applied the iTunes model and created the App Store thereby creating an additional revenue stream.

And just to make sure that they MADE enough money - they ensured that the design of the network usage required additional data access for even basic services such as email and texting. Thus when you are online with your mobile device - the amount of network traffic can be high. Pity the poor people on the Pay as You go model billing schemes. But it is FAR worse if you roam into a different network. Then you pay $$$$ for network traffic. I have seen some staggering bills from people who roamed for just a short time in a foreign country.

Sloppy design by Apple makes this the default state rather than an option. So those Apps might be free to download or low cost but they can COST YOU BIG TIME. King Gillette is probably laughing his head off in the great pantheon of business ideas.

If you hear me speak at conferences - I call the iPhone the devil incarnate for this reason. (In fairness to Apple - Google's Android does much the same thing). I don't just stick with my crackberry because the device is better - no - its because I can manage the cost of the device AND the network.

So Apply - time to start playing nice and being a good corporate citizen. No more cavalier behavior.

Do you think they will listen to me? Naaaaa..........

Cheers

29 May 2010

Why Is This Man Smiling?


OK so he scored big in last month's IPO.

So is it because he got to put a fair amount of cash in his pocket?

Is it because they had a solid quarter?

Is it that he gets to tell the faithful this week at the Annual 1A Bash in Nice? All the top guys are going (I need a rest so sorry I wont be there!)

Is it because Travel is on the upswing?

Or because Amadeus market share is starting to soar?

But perhaps the real reason he is smiling is because he is going to retire.

I wonder... anyone care to enlighten me?

Cheers

Music Can Teach Travel


I love online Music.

Like most people I spend a lot of time in front of my PC

My first love has been Pandora - but of late, Pandora has been failing me. It now limits my sessions to 40 hours a month. So I have been using LastFM, also pretty good. So now I am with Jango and I switch between all 3 but in essence I have created my own set of music on these stations. I have 4 types of music in general I can listen to, it depends on my mood.

And this reflects the way I think that nuance can apply to Travel and inspiration. Both Music and Travel appeal to the left brain. We always seek inspiration. Every year I try to take at least one trip that will inspire me. I find that Asia does that and I have some interesting Travelista friends who are pretty good at helping me to do that. For someone who is as right brain heavy as I am - this is good centering activity.

One person I admire for his work in this area is Professor Martin Collings his recent posts on TNooz should be required reading as well as checking out his own blog - Sheerwater. It is interesting as a fellow right brainer how he manages to weave in the good stuff.

But returning to Music, of late my journey to Search Utopia has had me thinking about how much we could learn from Music. So let me give ways.

Music Genres are more easily identified than Travel Genres. I was chatting to my son the other day and we had an interesting dialogue that says with iTunes and basically our ability to define our own music there is a distinct lack of music which defines the now generation. We could not think of anything that really encapsulates the mood of the Oughts or the Teens in the same way that Soul (Motown) and Rock defined the 60s and 70s. Surprisingly (he is a head banger) we both felt that this was a loss to society.

Travel Genres are harder to specify. They typically are defined by very generic terms (beach, culture, food, ski etc) and by location. But as I have written before unlike Music - Travel and location are not automatically linked. Despite our global village view of the world and the dreaded homogenization - different places can mean vastly different things. Let me give you some examples.

People in the First and Second World look at Bali as one of the most exotic locations to travel to. Yet for Aussies and Singaporeans - its a trip for a quick weekend getaway. While we can easily see that Las Vegas is pretty much the same for everyone - Glitz, Neon and Gambling - Spain has vastly connotations for Northern Europeans and North Americans. The former see it as Sun Sand Sea Sex and Beer!!! the latter see Spain as culture and cuisine.

So far I have yet to see anyone who has done a really good job at inspiring me to think of travel in the same way I see music. I see all travel sites as an explicit and largely tedious interface experience. I long for someone who can inspire and suggest and let me lean back and enjoy the process as much as I do music.

The experience I think I lack is a way to browse travel. Oh how I long for something like that....

Cheers


And Special Thanks to Kate Bush for letting me use her album cover. If only she would put out another recording.

Which Is Worse - Social Media or Email? Part 2



So having set up the premise that Work/Personal life is a mess - now we can see how bad it really is. This is a chart from eMarketer for this week that shows the extent of the damage we inflict on ourselves. This is from a study by Osterman Research. The startling for me conclusion was that 79% of of the workers who call themselves mobile plan on taking their work-related devices with them on vacation. Is that a big percentage of the population? Well according to a separate study the USA has the highest percentage of mobile workers in its workforce, according to February 2010 data from IDC, with 75.5% of the workforce, or 119.7 million people, expected to be mobile by 2013.

And this will be when Millennials will be in the work force in droves. You can just here Apple and Google lapping this up as Android and iPhone take over the world.

While I don't feel quite so alone any more (Gee I thought I was special) I do think we need to get the balance a bit better.

Perhaps we should start having a "Turn Off Your PED" day. Or "Leave your iphone at home" day.

What example are we giving our kids.

Happy Days.... not....

Which Is Worse - Social Media or Email?



For the longest time the bete noir of our work/personal life battle has been email. The jokes and stories of people having crackberries under the bed or sneaking out in the middle of the night to read email are legendary.

But now we have another beast we have to feed. Neilsen tracked that Social Media over took email last year. The growth in social media is the single most significant story in the online media space today. Social networking sites eclipsed personal e-mail in global reach at 68.4% vs. 64.8%, in February 2009. And even more significant—in only the first few months of 2009—the reach of these sites is growing at a brisk pace, faster than any other online sector.

Oh dear so now we spend time doing not just one or the other - WE DO BOTH.

Are we nuts....

Yup... and ADD too

Cheers

Bad Google?


Google is part of our everyday life whether we like it or not.

Actually I really like their stuff. I have GMAIL accounts and use GoogleMaps. I think Google Earth is very cool. I love Picassa.

There are some things about Google that makes me nervous. The Do No Evil thing is a bit long in the tooth and patently not true any more. Whether accidental it was a fine ethic to aspire to but really doesn't work.

Proof?

Let's just ask Lauren Rosenberg. She is suing Google for getting hit while using their product Google Maps.

Here is the full story and you have to read it all. What is interesting is that the interaction with GoogleMaps and Blackberry may be core to the case. And this has my attention. If Google does start offering services that are ubiquitous and doesn't give the right level of service or more importantly doesn't exert enough care to ensure its product is used properly - then it can do bad.

I shudder to think what will happen to consumer software if the hapless Ms Rosenberg prevails in her lawsuit. even worse - and we don't know this for sure - but a swift search of Bing tells me that there is a Ms Rosenberg with the same name who runs a PR agency in Santa Monica California... ooops not good for Moose either.

But let us keep an eye on this - it will likely impact us all.

Cheers

UA+CO - The Debate Rolls On


The wonderful battle that will keep us entertained for many months has just been joined. UA+CO went from the UA+US potential merger in less than four weeks to a full blown merger announcement by the New United pair on May 03. Now the dust has had some time to settle we can start to sort the elements out and see who sits on which side of the debate.

On the positive side sits obviously the airlines themselves. They have brought in a whole cadre of experts to support their position. Many of the experts are from the macro economic fold whose view is that the failure to merge will result in disadvantaged players so they tend to look at the bigger picture in the hope that the little issues can be resolved with exceptions. The basic economic argument is that the US market can only support three big airline alliance networks. If you would like the read the paid for analysis from Airline Economics click on the link. I suggest you do read it as it provides good ammunition for both sides of the argument, and its a good document to read anyway.

Also aligned with this position is the Department of Transportation which fervently believes in Big Airline. If you want some evidence of this look no further than their recent rulings and awards.

From a certain perspective it seems that the past 100 years of airline transport might have been an aberration in some people's eyes but you can't fault the millions of people who worked in it and pioneered the (mostly) safe and reliable utility service model that we have today. Not to mention the millions more who have invested in it.

So on the opposition side are the soon to be disadvantaged Houstonians (and others who will feel the pain like Ohio) and the likelihood that the DoJ will flex its muscles to either kill, hobble or delay what could be inevitable. And then there is Mr Oberstar. The Senior Congressman from Minnesota. he is the most powerful man in Congress in aviation interests. He staked his position in an Op-Ed piece in USA Today of all places on May 13th. One week earlier he had formally asked US DoJ to block the merger. Seeming to support him, on the House side, Judiciary Committee Chairman John Conyers says he "wants more specific answers after getting a letter from the two airline CEOs that he found lacking in specific answers."

One notable voice to come out in opposition is former AA Chairman Robert Crandall. Still as Acerbic as ever just celebrated his 12th anniversary of his retirement from AA's top position (May 20th 1998). But so far things are pretty quiet and it would seem that most of the focus is on who does what next - clearly Mr Parker and Mr Arpey are probably chatting via crackberries about forming what would then become the largest US airline.

And let me add one element to the fire of the debate. Oberstar was suitably less than vocal during the NW+DL discussions as he used his position to secure more concessions from DL for his home state of MN. He made some suitably mumbled comments that he could use later to justify his position that he did put up SOME opposition to the original merger that resulted in new Delta. Did the rot set in then? partially in my view. But to some extent this form of consolidation/concentration power was inevitable. That doesn't make it right or proper.

So let me return to the issue of the economic argument. I don't see anyone on the pro merger side saying much about Southwest. Surely the arguments being made fail at the evaluation of WN's position in the market. They started at zero and became the largest US Airline in the main organically unlike its larger brethren who ALL had some major merger in their history. It also consistently blows away the competition in profitability. All without any alliance (except for that somewhat quirky Transtar experiment in the 1980s and the even stranger ATA short lived alliance. But these were marketing agreements and as I have noted before we can still expect to see some of these from every player.

Nor do I buy that the GDSs exert so much influence (one of the older merger arguments) that this is a factor in the urge to merge. Virtual Interlining is now possible and is already in practice by individuals and systems.

Therefore in my view the argument that economics make this the only way to go fail on a large number of points. But - the practice of not allowing an airline to fail in bad times yet to merge in good times in my view is inconsistent.

The possibility for increasing competition can be seen in such proposed arrangements as the cosying up of partially Lufthansa owned JetBlue's relationship with AA and other airlines. The approved route and facility swap between Delta and US Airways is yet another example.

I am of the opinion that the merger of UA and CO will lead to an increased concentration which in turn will result in a reduction of service totally and quality (assuredly). We need good old fashioned competition to keep the market honest. Allowing CO and UA to merge their operations totally as opposed to allowing perhaps a lesser alliance such as one that currently exists with the A++ anti-trust immunity would hurt competition. It is a decision that for me is a bridge too far.

The alternatives are acceptance or rejection of the companies proposed merger. I think that the current level of alliance is more than adequate to maintain competition within the market. If the merger is allowed to proceed then the US consumer will be disadvantaged. At the end of the day that must be the determining factor.

Cheers

28 May 2010

Wow - Huge Increase in April Hotel GDS Bookings



This is really quite interesting. For those of us who watch trends these numbers are significant. It shows a robustness that belies some general trends that we have seen elsewhere.

Now a big caution - these numbers are from Pegasus GDS bookings which are largely corporate bookings. I would be very careful to take this as a general trend. And also I would say that the depression in 2009 was so sudden and deep that this represents a generalized recovery rather than a spike and a return to normal. There is still significant discounting out there.

We must also show that there was a benefit for the hotels that the airlines didn't share in - IE the effects of the Ash cloud covered a number of people who were stranded and needed to be accommodated while their planes were grounded.

May will be a tough one to call for the residual impact of the Ash Cloud, but my guess is that we will see a continued YoY improvement and definitely an improvement in yield for the airlines. For the hotels we should see a moderated growth - we are seeing 2010/2009 up over 10% on the year. We should see better than that for May hotels.

The Real Test will be in September when the first normalized return will be recognized in the USA market which has a significant bias for these numbers. I think it will be healthy. How healthy is up to a number of factors - for the summer the price of gas will be an impact - the constrained capacity of the airlines will not help matters.

Absent in this group is a major growth for Hawaii and Las Vegas.

Time to get Hawaii and Vegas planners into a room and thinking of big picture solutions.

Cheers