So Exactly How Many People are Drinking This Cool Aid

Back to the rant section of the choir...

I get the impression that there is something of a marketing effort by the Gnomes of Social Web to make me drink the CoolAid. Being something of contrarian - the adoption of Social Media sometimes feels more of hype than of substance.

As with many forms of hype - the definition of Social Media is still very woolly and decidedly open to misinterpretation. And I cannot shake the feeling that perhaps the hype is going to outlast the substance.

Just so we are clear - I do value the Social Web. I use Facebook and (Lord Help me) Twitter for specific uses. My team even has a Tweet engine we have developed for promotional services - very cool even if I say so myself.

But I still hold the Social part in healthy skepticism. Not least of which because every time I have tried to use a commercial application for personal benefit - e.g. Trip Advisor - I have found it lacking in value. or in many cases - just out and out wrong. Yes the "factual" data is often wrong from the direct purveyors to their surrogates or frankly people who should know better.

One thing that does bother me a lot is that no one is held accountable for mis-leading or wrong information, but this is not confined to Social Web data alone.

The now much quoted Sheraton Study on Social Media is being used to prop up the view that Social Web is just so darn essential to our lives. The 39% of respondents (who clearly have no life) said they could not do without their Social Media doses. The study ludicrously places Social Media up there with Life's real essentials:

"Overall, survey respondents ranked social media somewhere near air and water as a must-have in their lives"

I recall my headmaster in school when confronted with a parent (British version) who said: "O Levels are the most important part of my son's life" to which he retorted within my earshot - "Then the trip down the aisle is going to be a bit of an anti-climax".

Yes Social Web has its place and the media provided is a part of the fabric of our lives - intentionally or not as the case may be. But to have it become the be all and end of our existence is just unwarranted.

Context, objectivity and rationality must not be lost.

With thanks to Sodahead for the image.

Cheers

Mummy, I know I should but do I have to?

Mummy Dearest!

Oh but do I really have to do this Social Media thing. I don't like those people and they dress funny.

Mummy please don't make me go to this party. I don't like them. They make me play weird games and everyone has to "join in".

I hate it when I can't just be myself and play with my dolls and the dog.

Oh Mummy PLEASE don't make me go..

(Queue sound of sobbing child)

I don't care what the people at Ketchum and Fedex say... what do they know about me?


They think I am just like them - Oh Mummy why can't I wear my wellies to the party. Why do I have to wear the same dress as everyone else. I don't even want to colour my hair purple even though 90% of all people do it.

And another thing Mummy dearest - I never liked My Little Pony....

Is Search Social, or Even More?

Following on from my theme of yesterday which was asking the question if Search was dead - I have some more thoughts on the subject.

Consider this the nicer and more proactive version vs. my more "rantful" version of yesterday. I am trying to work on other ways to butcher the language since we were encouraged to make our brand names into verbs by Rich Barton. Still working how to create a verb out of Professor Sabena - but I am trying. (Suggestions accepted including Mr or Ms Anon who doesn't like my use of Grammar. - Guilty by the way!)



The merging of Social Media and Search is a natural given the strength of the values that their respective proponents have ascribed to these different disciplines. There is some good data to back this up. I suggest you take this research poll into account. Check out the article in eMarketer with data from Covario.

The sleepy market for SEO indeed any SEM has been shaken up but Google's fundamental changes over the past year. Of these the most significant is Google Instant. But there are now other parts of the tableau that Google is revealing that is going to change Search significantly. Google sees the threat from Facebook in a wide number of areas... I find this battle fascinating having watched both Google and Apple pass Microsoft (my Alma Mater) and leave the former Redmond Behemoth in the dust. With the current battle focused on the Social Web.

But is this clash of the Titans actually benefiting either the consumer or the marketer? I don't see this as the war but rather just another battle in the long term war. Which personally I don't see ending until someone at Justice wakes up and decides Google has overstepped its mark.

I have to say that I still see that survey data and performance do not match in many cases. But who am I???

In my thinking I have been contemplating (over rather too much turkey and some very nice wines) the issue of what comes next. Long term readers of the Professor's Wisdom know that I believe that web 3.0 is harnessing focused wisdom through experts as opposed to crowd control.

Interestingly we are now seeing Google Labs start to push out some very interesting stuff. A shout out to Professor Joe Buhler for picking up on the new Boutiques.com test site from Google.

Check this about section:

Boutiques.com is a personalized shopping experience, brought to you by Google, that lets you find and discover fashion goods through a collection of boutiques curated by taste-makers -- celebrities, stylists, designers, and fashion bloggers. Boutiques uses visual technology to help fashionistas discover and shop their look and creates the opportunity for designers to showcase their collections and latest inspirations online.

Boutiques.com is built on technology developed by our team of fashion experts who work with engineers to “teach” our computer systems to understand various patterns, pairings, and genre definitions. When signed into your account, Boutiques.com learns about your style and preferences and in turn, provides you better results and recommendations over time. Ultimately, Boutiques.com will provide shoppers with a much richer and interactive shopping experience and help drive traffic to retailers' websites.

Global search and replace the word "Fashion" with "Travel" and you will see what I mean.

The Googleplex rulers clearly expect to get Travel under its belt as a scalp once they complete the acquisition of ITA Software.

Google is clearly keeping an eye not just on the "social side" of the web but also the next generation of "moderated/guided mode". As Google states:

..."by taste-makers -- celebrities, stylists, designers, and fashion bloggers."

So now you need to start thinking about that... consider yourself warned

Cheers

Is Search Dead?

Mindy Joyce has a blog entry that has been Tweeted and RT'd quite extensively. In this report from PCW17 the underlying theme seems to be that search is dead long live share/social.

Despite the less endearing qualities of the dominant search provider (You Know Who) search is still intuitive and the best way to find things.

So to say that Share is the new Search doesn't resonate with me nor I suspect with the general populace. The underlying theme behind my post here is the hihacking of search by the Googleplex and the resultant poor experience we are now getting from Search hurts Search. Personally I want less of Google telling me what I want and filtering everything through GoogleLenses and more access to a definable set of parameters. Are you listening Bing? IE just because its bad (and getting worse) doesn't mean you have to throw everything out.

Search is a utility. To my weird way of thinking the way Google serves Search up today almost makes me feel like the Power Company wants to tell me how (and when) I can use the power they provide. Excuse me boys and girls but most of the world is not Iraq. (And no disrespect to the fine and long suffering people of Iraq - but there power is a luxury when it should be a utility). But does that make Search itself dead or bad?

The other concept I am also having a problem with is the constant notion that people need to have validation for every decision that they make. Did we create a generation of coddled humans who have to seek validation at every step of the way from their peer group? I sincerely hope not. We have enough trouble not getting things done in regular business and life because we have to wait for other people to get their validation and their feelings smoothed over. Oh Lord help us from the Nanny state and PC! What about people being able to make decisions on their own based on their own judgment? If we carry that metaphor on, what would we see? - I shudder to contemplate such a world where we will have more and more decisions based on shared crowd think and far less on intellect and common sense.

If that is the case - why not go the whole hog and have virtual everything - see everything before you travel via virtual and augmented reality and therefore the joy of the experience is lessened.

Who can say that one can replicate the total assault on the senses that walking in Hong Kong, New York, Mumbai or Bali? May I be long dead and buried before someone creates a machine for that. Then I will just have to call up Zagar and Evans vision of the earth in 3535 that the being there means.

I actually think that Search will mature and that the rather horrid experience we have in general Search from Google and the legacy GDS defined based restrained Travel Fare Search will evolve and smart people will figure out a better way for us to get better results. Perhaps this is why Google really wants to buy ITA. They fear those smart people getting ahead. And what they really want to do is to keep the populace fat dumb and happy.

"In the year thirtyfive thirtyfive
Ain't gonna need to tell the truth tell no lies
Ev'rything you think do and say is what Google gave you today.


With apologies to Zagar and Evans but not to anyone else.

Brits Have No Loyalty - Why Should They...?

People get all agitated that there is no loyalty online. But before we get critical of the behaviour perhaps we should consider why and if there is indeed anything that can/could be done about it.

There was an old adage in the UK Travel Trade that the "punter would cross the street for a quid". Translation for those of you who didn’t know was that a retail shop windows were the primary advertising vehicle and if a customer saw a headline price of say 199 and across the street was essentially the same package for one pound less - he would walk into that shop and buy in that outlet.

Tealeaf is a company that studies customer behavior and they have recently released a study on the UK market. You can get it here from etid: . The study is entitled “The ebooker: understanding how travel customers use the web. A whitepaper by Tealeaf and carries results from a pretty big spectrum of customers who responded to it. The study was conducted by Harris Poll UK and published on November 19th.

Tealeaf because they focus on the Customer (read user) Experience – UX – naturally focuses on the areas where web site experience can be improved. And the number of examples of effective practice are legion. It still amazes me that with all the money that some companies spend bringing punters to the front door of their website only to scrimp on the User Experience. And yes you know who you are!
All the money spent driving customers to the website and then the guy looks in the shop window and sees a poor experience and crap. There is little incentive on his side to stay with you – ie to close the sale...

I have written many times that the performance of the site’s User Experience is not easily gleaned from asking the users what they think. It has to be gathered from their behavior. Shock Horror! People lie! But frequently the surveys themselves are badly worded and the consumer cannot express himself adequately. Focus Groups also don’t do the trick. (Remind me to tell you one day about professional focus group participants!). More sophisticated testing and A/B type studies are needed. This is only wise. Hire companies like my consulting firm or a specialist group like Tealeaf to assess your User Experience. This is wise not just a plug for my business.

I would also like to dive into the other reasons for this lack of loyalty by the customer. The Brits are no worse than other markets. However they have a very short tolerance for screw ups. Probably more so than their brethren in other markets. And another possible reason – the UK websites are actually pretty bad and have done little to do a good job in the User Experience. Most Website managers are either copying the US models (which don’t always translate) or just don’t have time to focus on it. In my view the UK is populated by people running websites of circa 2000 vintage web 1.0 varieties. Localization is not changing words – it is deeper and more fundamental. There is very little appetite of the user to put up with this lack of attention. He/she punishes you by clicking away. And don’t forget that he wants a complete experience. One of the worst things is to tell him (as I know more than one UK site tells its users) “our customer service agents use the same information and don’t do better offline than online.” And then proceed to prove themselves as liars on the same call!!!

There is an interesting factor in the study – something Tealeaf calls “Social Acceptance”. This is a factor that few have so far grasped. However don’t interpret that to mean that the Social Acceptance can be assuaged by something in Facebook. No – again it is the whole package. Thomson UK still suffers a certain degree of social stigma from being the cheap brand. No studies I have seen address this issue. Further the lack of brand delivery against a promise is one of the consistent mistakes a Website makes. IE Lies, Damned Lies, Statistics and Brand Lies…. They fall into the same category. Consider the opposite end of the spectrum with Ryanair that does not give a thought for its brand and does everything based on price. While Marketeers may scoff – Ryanair delivers against its premise time and time again.

The effort of so many companies and brands now to get people to “like” them creates a false sense of brand loyalty. So we are clear – “like” does not equal “brand value.” The only reason they are clicking the like button is so you will give them a banana.

Finally let me remind you of something that most people forget. A customer is far more likely to distrust than to trust. Start there and work on proving him wrong.
More likely to distrust than trust

The Washer Did It!

So now we have the answer to one of the more intriguing whodunits in a long time.

How come the fire in the Test Boeing 787 was so catastrophic and what caused it.

It was the washer. Apparently a small washer caused an arc across the electrical circuit and caused the fire. Other sources say that it was foreign material including paper and tools left in the panel which caused the fire. Of course the French company Zodiac

So no need to panic chaps - the schedule will be back on... right?

Oh I am not so sure... let's wait and see what Boeing says the schedule is after it restarts.

Here is the story from Seattle's Local NBC Affiliate. KING5

Boeing has a special condition imposed on it but the FAA. According to the Seattle Times quote "The Federal Aviation Administration in 2008 issued a "special condition" for certification of the 787 that requires Boeing to prove the airplane can fly safely and land even with the two main engines and the auxiliary power unit in the tail inoperative."

This is a bit of good news bad news.

If they meet the basic requirements then the special condition will be relaxed. If they dont then the conditions will be tightened and that may in turn require a further redesign.

And yes this was the same company that makes those nice rubber boats. Now spun out separately under the Carlysle Group.

Cheers

A slow recovery but a steady one in DXB

The recent numbers are starting to look good for Dubai. The rot may have stopped and traffic is making a come back. Tourist arrivals were up by 9% in the first half of the year, with more than 4.18m visitors, while hotel revenue rose by 6% to $1.87bn. Occupancy rates were also solid, at 71%, this despite the fact that there had been a 7% increase in the number of hotel rooms on offer.
There was more tourists and they stayed longer than in 2009 with an 18% rise in the number of nights rooms were occupied. Guests stayed for 12.46m nights in total, up from 10.5m in the first half of last year.
These figures suggest that Dubai is well on its way to passing 2009’s lackluster 6.1m hotel guests, a 1.3% fall on the 2008 total. Tourism accounts for around 19% of the emirate’s GDP at present. According to the EIU, overall Oil is predicted to decline from a total of 40% of GDP to 32% of GDS in UAE by the end of the decade. Tourism of course is the big strategy for success going forward.
The desert seems to have come off its lows and there is cautious optimism. Real estate values have stabilized but don’t expect to make a killing in this markets.

So for now – EK is going to be a big driver of revenue so hopefully the rest of the economy can at least find a way to keep some of the way up.

Latest ATA Stats Show Underlying Trend

The latest stats out of the US Airline group ATA shows the tenth month of revenue and yield growth.

However we can now see that the growth indeed most of the profits are coming from the Ancillary revenues.

The impact is therefore clear. The model for commoditized airline singular results clearly shows that there is a need for differentiation. This is where the holistic one size fits everything model falls apart.

So the collision course that the airlines on the one hand and the GDS on the other is inevitable.

The recent post deadlines submissions to the US filings on disclosure of fees indicates give some indication as to the depth of the issue.

Go to DOT.Gov and type in this

DOT-OST-2010-014

Cheers

Brace Yourselves. 787 Delay #7 - 2012?

I was joking the other week with a colleague who spends way more time sniffing Kerosene than I do. In fact it was prior to the Electrical Panel Fire in Laredo. My friend who follows these sort of things said 2012 before Boeing starts delivering 787s.

I said - "you mean full bore production deliveries" - he replied "No. Deliveries period."

Seems like he was being a bit prescient.

Latest news coming from the Oracle of Aviation, Air Lease Corp. founder and CEO Steven Udvar-Hazy, was that the delay is going to be 9 months. Others are now whispering even more - last week, Morgan Stanley aviation analyst Heidi Wood forecast that Boeing would not be able to deliver the 787s until 2012 in a worst-case scenario, as flight testing won’t resume until early next year. Wood’s base case assumption is second half 2011. So far the aircraft has been out of testing for several weeks. Surely 2 months delay shouldn't translate into 9 months or possibly even a year - can it?

Well there are several factors at work here. The troubles at Rolls Royce are not the least of them. The many design changes on the aircraft as a result of Boeing's unfamiliarity with the multi-source concept. Let's face it the 787 is no Smart Car. It a exponentially more complex.

So the delivery date answer is now anyone's guess. Clearly the production schedule cannot survive in any shape or form. Boeing is going to (read has no choice)have to modify it and has no choice but to lower the ramp of the production schedule. It will need to tune the production process until everything is set to be stable. I think that this confirms my earlier assumption that the earlier aircraft are not going to be representative of the production models. Difficulties abound for the suppliers. The Japanese must be kicking themselves over become risk partners. They have been ready for more than 2 years. And even now Boeing may have them make modifications and save weight that cannot be gathered from other parts of the aircraft.

What would have happened if they had gone ahead with the Sonic Cruiser?

So now perhaps things don't look so bad for Airbus. This further delay is going to force more A330s to be ordered. Even the now delayed a little bit A350 will end up being only 2 years behind the 787 service entry date. For people wanting new aircraft that means that available slots on either aircraft are about the same. So its a fair fight between the two now.

This is really rather sad. I wonder if heads will roll at Boeing again?

cheers

Do We Really Need More Information?

I am sure like many people - I am suffering from WAY too much data. In fact I think I am drowning in the stuff.

Regular Readers know I have this sense of the greater progression...

Data--> Information--> Knowledge --> Power

In my mind you need intellectual horsepower to get from the 3rd stage to the fourth. However the mind can no longer accommodate easily the synthesis of the first two stages of the progression.

The firehose drinking used to be so easy. I learned how to use a library as a teenager and had a great knack of being able to dig out the right information to make good decisions. In my early career that helped me enormously. Information acquisition was driven in large part by being able to find quality sources of data.

That skill is largely useless these days as we have so much access to data and easier ways to get at it so thanks Google for making that part of me useless... (just a note in case anyone thinks that is a driver of my crusade to make Google a better corporate citizen - it isn't). The first generation of the web in my view was all about access to data. Particularly as far as the Travel vertical was concerned.

But what now is required are better tools for qualitative assessment of the data we are presented. We suffer from the lack of these. Web 2.0 was supposed to bring nuance and qualitative measures to the flow of data. It hasn't in my view. Rather it has further complicated matters. Making the task of assessing data to extract the nuggets of information in fact harder not easier. And those of us who are waiting for better tools are going to have to wait a long time.

The primary editor of data these days is Google. And with that comes an incredible responsibility. One that in my view Google is failing to maintain in a balanced and responsible manner.


Gerry McGovern's weekly piece has an interesting spin on it. But the questions he asks are really appropriate:

"The other problem with the better filter approach is poor quality information. If the information is out of date or plain wrong, then how do you filter it? If the information is badly written and confusing, then how do you filter that? If the information is badly organized and has no metadata then how do you filter that? Filters are not magical."

His solution however is naive in its sincerity. We already lost this battle. he continues:

"There is a greater need today than ever for professional editors and librarians. People who can maintain quality standards when it comes to content. People who know how to organize a website from the point of view of the customer. When it comes to information, we really need to shift back to a focus on quality, not quantity."

In my view we all have to be honest and clear whenever possible. That means that as Bloggers - which I guess I can now claim credentials - we have to hold ourselves to a higher standard than just writing opinions on Facebook.

I hope that you dear reader will see that I try and do that. You can only be the measure of my success. One of the best quotes about writing I ever heard was this one. It took me a while to find it but did in the end. (I thought it was attributed to HG Wells!!!)

There are two kinds of writer: those that make you think, and those that make you wonder.
- Brian Aldiss

In the third generation of the web - I hope that we can bring back some of the harnessing of the human collective intellect (as opposed to simple mass behaviour) to the machine available horsepower. Am I hopeful? Yes... but also skeptical. I hope that I can make you both think and wonder. Because wonder is that childlike quality that I hope we can all strive for.

Cheers

Click Thru Rates Stabilize, Good News?

Click Through Rates (CTRs) have been falling consistently over the past 3 years. Much of this is due to the decline in effectiveness of the Banner Ad. Despite recent reports that there is good news for media owners and advertisers (actually mostly agencies) I don't think anyone should be a Hootin' and a Hollerin'. For a recent report from eMarketer on the subject go here. Indeed as Rich Barton stated at the PCW conference last week "don't spend money on advertising because it lets companies get lazy about product". The basic model for advertising continues to evolve but fundamentally the old fixed Ad model is less and less effective.

So when Rich said don't spend money on advertising he was not saying don't spend money to promote your product just don't expect to cover your product's inadequacies through a brand building exercise. You will get trapped and there is almost no way you can spend yourself out of that battle.

In my personal view getting a mix of Ad spend and product right is absolutely essential. Anyone who tries to decide whether to spend money on advertising or product should be taken out at dawn and shot. Product every time. However what about rewarding channels for helping you to acquire customers? Yes - so what I am saying is that we should be moving more to a CPA model. A truer pay per play model.

Is AA Just Posturing? I don't Think So.

I read in one of the Beat organs - that Mike Platt believed that AA and Travelport will ultimately settle.

According to a blog post by former managing director of HRG UK Mike Platt, GDSs "want to be sure that they preserve their near monopoly over unbiased content within the business travel sector, and they are prepared to pay to do so.

In my view they are not posturing and AA is determined to break the Gordian knott. But we have to consider that there are more than a single cost/price set of issues.

The GDSs have failed to keep up with distribution evolution and they have instead resorted to paying the market to keep quiet via the GDS incentive payments. As Mike correctly points out in his Blog - that is like a red rag to a bull. The airlines hate the incentive payments.

The GDSs on the other hand now seek to legitimize the payment of incentives to the agency community which is as simple as robbing Peter to pay Paul.

Making themselves out to be the heroes in all this - it seems that they have conveniently forgotten that they are the ones driving cost upwards.

There are several Airlines who clearly do not like the idea of Travelport forcing participation. What seems to have been lost in the noise is that GDS De-regulation has been in the market for several years and the behviour of the GDS has not changed for the better.

So the last question then... will AA roll over? Somehow I don't think so.

Thus we have an interesting fight on our hands. I know where I am putting my money

Cheers

Expecting A Bumper 2011? Guess Again

One of the things pundits do is to guess (er I meant predict) the coming activity.

There are a number of factors as in everything that will give us a view of what the next year is going to look like. So as we enter the last 50 days of the year we can start to see that 2011 is going to be a year of uncertainty.

Lets start with the political scene. The USA will have a government that will have a hard time working together. Two houses with different leaderships. Not a good representative of smooth harmonious government. Coalitions will be the order of the day and shall we say that makes for cautious government, this affect the USA, The UK , Oz not to mention France and many other nations. We have the PIIGS (notice the extra I). We have the bailout donor nations suffering big time with austerity measures to cover the cost of the banking system bailout. In my view this will create a vacuum into which different players will step.

On the Geopolitical stage - we will see a rise in tension in different spots of the world. China will start to flex her muscle in this vacuum. Terrorism is raising its ugly head. Just look at this week's panic over the test device in Namibia.

The EIU - Economist Intelligence Unit also believes that we face a year of slowing growth and well complicated conditions. Interest rates have to rise. The ripple out effect of the banking mess will continue to affect broader portions of the economy as loans become harder to get and cost of money rises significantly.

So brace yourself... its going to get pretty tough...

I have 6 Months To Decide if I want the New iPad

Rumour and Speculation - but here it is anyway.

The next iPad will come in two sizes - standard 11 and small 7 inches.

it will have 2 cameras front and back.

It will be faster

I might want one

cheers

So Long, Farewell....

I can't sing so I wont trouble you with the rest of the verses from the Sound of Music.

This week someone decided to say goodbye and I decided to say goodbye to someone.

MySpace Gave up the ghost and cut its loses and will now be just an affiliate of Facebook. This astonishing turnabout shows the volatility of Social Media in the face of the newer juggernauts of Facebook, Twitter etc. So Digger can kiss his $580 million he paid for it in 2005 goodbye.

Now I am saying goodbye to WAYN. I cannot say I was ever really engaged in the site but the number of spam communications - er I mean messages about those nice teachers who want to meet me - particularly those from Brazil - has become a tiresome bore.

So I have opted out.

Cheers

Self Service Now the Norm in the UK

A good piece from etid this week on the HRS UK Corporate Survey.

The UK Economy is definitely struggling. And this seems to be borne out by the behaviour of cost containment by UK Corporations.

Its ugly out there people.

Cheers

ARC October/YTD Very Nice for Airlines - Not So Great For OTAs.

So everyone can stop moaning - for now anyway.

ARC numbers show a boost in both transactions for probably now the 18th month since the historic lows in Feb 2009.

The latest data shows a strong increase in transaction (Up nearly 11%) and value (up 19%) year to date. As ARC is showing almost negligible ancillary revenues for the agency channel - we can be assured as we have seen from the Q2 numbers that Q3's numbers will be a bumper crop revenue wise. If there is any airline showing less than 20% sales growth year to date then they are clearly falling down on the job. But the trend is downward for growth. This should be taken into historical context that the end of the year the growth tapers off. This is why we should always look at the first part of the year for significant growth in the USA market.

However there is an interesting anomaly. When one looks at the segmentation of the data. Have a look at the total traffic. Growth for all sectors except corporate has slowed to almost nothing. Corporate Travel as represented by the mega agencies (Amex, CWT, BCD and HRG etc) is the only segment with monthly transaction growth.



That should spell further bad news for Expedia and its generalist OTAs and further distance Priceline from the pack in market value terms. As we can see from the chart immediately above. The OTA share of growth started the year well but has dropped to almost zero in the 10th month.

Cheers

Travelport Tiptoes Into Mobile in ZA

One of my spies in South Africa alerted me to the latest from Travelport there,
Travelport Mobi - seems like a nice basic app for travelers.

I thought you would like to know.

Cheers

Google - Guilty, Beguiling, Gullable or Just Plain Evil?

Meanwhile back at Streetview...

I am struggling to comprehend Google's actions in the Streetview affair. But worse I am struggling with the manner in which the various governments have acted in this affair. Particularly two countries (USA and UK) specific actions have demonstrated the need for greater oversight and full pursuit of the protection of the individual.

There is no disputing the facts. So we know that Google's people - both full time and part time contractors under direct orders from a company led team deliberately captured personal data and invaded 'electronically' people's property and captured information about them systematically with forethought, prior notification and any consideration of the consequences of their actions.

Google first denied that this had happened at all. Then they denied that it had happened deliberately calling the act "accidental". They further denied that any personal data had been captured and/or stored but then determined after they had been found out that indeed - yes - personal information had been captured and stored AND processed.

Google is an internet giant and it behaves like any typical corporate entity does - it tries to use its large scale to provide information to itself about its customers. It fiercely guards that information it has captured as proprietary company information. Privacy laws are inconsistent across legal jurisdictions. The laws are not clear in almost all geographies. A loop hole Google has consistently and willfully exploited. In the past companies have used general information or small scale unique personal information to target customers with advertisements offers and the like. Where Google has changed the game and is unique is the nature and scale of its actions.

Consider these statement of facts.
Disclaimer here. I believe these statements to be fact and am very willing to retract any of these statements in part or whole if someone can prove that they are individually or collectively false.
1. Google collects and correlates information from an ever widening list of touch points. These touch points are the most comprehensive data ever collected about individuals in the history of mankind, more than any government, corporation and individual has ever done.
2. Google correlates that information to an individual entity and can so identify the customer. The extent of this correlation is more comprehensive than any other entity - government, corporate or individual has ever been capable of or has actually executed.
3. Google refuses to stop collecting information about individuals and only offers very limited opt out of legally or mandated sections of the information that it collects.
4. Google has agreed - only when forced and as far as I can tell, never openly and voluntarily - to limited occasions when it will not use some subsection of this information it has collected.
5. Google has every intention and will never stop expanding the reach of its data gathering efforts irrespective of the laws of any land.
6. Google has every intention and will never stop expanding the ability to use this garnered personal information.

Since it was found out - Google has consistently stuck to the story that the gathering of the data and the invasion of privacy was accidental.

However the evidence does not bear this out. Indeed as I have argued previously Google continues to hone its skills in collecting personal and individual data and turning it into proprietary company owned and controlled information for the express purpose of dominating the market(s) with its power.

Google's core thesis in these actions are that no harm no foul - therefore since no one was damaged in this accidental collection of data that the process is therefore quite legal. In reality this is only hard to prove in the legal sense.

The UK's position on the subject is interesting. It demonstrates that Whitehall's process of dealing with data is once again flawed. Mr David Smith - The UK Deputy Commissioner for Information is the point man on the subject. As the BBC reported:

excert follows:
More training

Mr Smith admitted that the UK had conducted a much more basic investigation.

"We spent less time searching than others did. If we had searched for days and days we would have found more," Mr Smith said.

Following this audit, the ICO ruled that "no significant breach" had occured.

But following publication of the Canadian data commissioner's findings, the ICO changed this to a "significant breach".

Mr Smith said that the ICO had intended all along to base its final judgement on the findings of its counterparts.

"It is not a good use of the data protection authority to duplicate more in-depth enquiries," he said.

"We have based our decision on the findings of other data authorities. It was exactly the same type of information found by them," he said.

Following the ICO's ruling, Google has promised to offer privacy training to its staff.

Other data bodies and groups around the world are still investigating its capture of wi-fi data.

End Quote.

Google has offered only to delete the data "within 9 months" and also to provide unspecified training to its staffers.

Google has not offered to delete any meta data. (Definition of meta data here in this context is data about data). So after it has deleted the raw data it will still hold and presumably use this meta data.

What to make of all of this?

There are specific actions that can be taken.

Firstly write to Google and tell them what you feel.
Secondly contact your government local, national or indeed any government entity that is affected by Google. Note that in many cases existing laws have been flouted (in my opinion) and therefore there are cases to be made for challenging Google's actions under existing laws not just information laws.
Thirdly - be vigilant and if you see something that you think is bad, tell your elected officials.
Fourthly - pass on your thoughts to others so that they know about Google's behaviour and how you and I think about them.

Google has benefited mankind enormously. That does not excuse their individual illegal and immoral actions. How you view Google's behaviour is a personal view. But don't just be passive about it.

While we get the Government we deserve - Governments have a legal and moral responsibility to protect the rights of the individual. In the case of data gathering and use - all Governments must now step up to the challenge that faces us. Only when Google is constrained can we be assured of our own freedom of information.

Cheers

The Gory Details Of QF32 Accident

Taking a breather from the heady spat - the Travelport/AA battle - to go back to the QF32 A380 incident.

I am using the word incident - one of the folks in Oz is far less circumspect Read this story and then you can realize that the 466 souls on board the flight are rather lucky to be walking around today. Particularly those people who were sitting in seats 17A/18A and those directly below on the main deck. Strangely enough 17A was my seat number on one of the flights I took on the A380. Hmmm I guess I too am lucky. That makes it pretty personal.

http://blogs.crikey.com.au/planetalking/2010/11/17/the-anatomy-of-the-airbus-a380-qf32-near-disaster/

With special thanks to one of our Aussie reader Professor Gill for sending me the link.

Have a good weekend everyone