From where I sit, service sucks on airlines. Chris Elliot is one guy who comments writes as both an advocate and an industry pundit (sounds like me - Ed). http://www.elliott.org/
For heavy flyers there is always Randy Petersen's sites. Great forums.
www.webflyer.com/interactive/ask_randy/
And then there is the the former US Airways disgruntled crew now much broader in scope:
FFOCUS - Frequent Flyers Organized and Concerned about Unacceptable Service
http://www.ffocus.org/awa/
If you want to stay clued up on what's going on. These are useful resources. Particularly if you are a consumer. As a supplier, (hotelier, airline etc) then you know your service - well politely (in general) sucks. So I hope this will be useful to all sides.
Cheers
Timothy
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