29 December 2009

Second Decade of the Millenium Review

Dateline: Tuesday December 31st 2019. No one would have believed you if one could have predicted 20 years ago what we have seen this past decade when we were pre-occupied with Y2K and the millennium?

Sir Tony Blair was rehabilitated and elected the Head of the United Nations. He was a surprise compromise choice after the two term Al Gore whose tenure was historic in a global climate agreement in 2017, the first Caucasian Secretary General since the disgraced Kurt Waldheim. After 16 rounds of deadlock – Blair was elected in 2019.

The final round of GATT - known as the Havana Round after the Havana conference in 2017 – resulted in true harmonization and real teeth in worldwide global commerce. The most significant accomplishment was achieved last year 2019 with the Worldwide Agreement on Tax. Known commonly as WAX.

2020 next year will be a leap year which means also an Olympic Year – to be held in Mumbai. After much controversy over the selection of Mumbai over hotly favoured Cape Town

The Microsoft company was split into 4 separate companies early in the decade marking the then biggest company breakup in US corporate history. Of the So Called Teen Bills (after the late Philanthropist and Microsoft Founder Bill Gates) only three survive. The Operating System business became free ware in 2015 and is now mostly a standards and maintenance organization. Office Solutions and Corp Systems were re-merged into Corp Services Corp. The Universal Arts Company (after its merger with Electronic Arts and Universal-NBC) became the largest Entertainment Content Company in the world. Google Electric itself a merger of Google and the former GE has become the leading infrastructure company after the forced divestiture of their media interests.

Airframers: The Boeing Power Series engined 797 Narrow Body Family finally appeared and has been met with universal acclaim as the last in the conventional start of the art in aircraft design. The corresponding Airbus Bombardier A500 Series narrow body aircraft which first flew in 2018 is still hotly favoured to be the aircraft of the next decade with its controversial design and advanced technologies particularly in the use of hydrogen fuels. Airliners are now threatened as a species with the adoption of CommLink (see below). The heavy burden of environmental and security charges as well as the continued milking of the travel business made it the cigarette revenue source of its time. The last of the fewer than 50 Airbus A380s built will be retired as gas guzzlers sometime in the next 2 years despite having such few hours on their airframes. With most having been converted to freighters after the oil crisis in 2012. The two year delay in redesigning the 787 after the delamination incidents early in the mid sized Boeing model was matched by a corresponding delay in A350 which had a rather serious overweight problem. Both Boeing And Airbus Bombardier now have essentially just two product lines – the narrow body and the wide body. The last 777 rolled off the line in 2015.

For Airlines – the two Global Airline Alliances remain the focus of the regulators. Skyteam and Star now comprise more than 60% of the world’s total passengers. The Term GAA becomes a common term for all that is wrong in customer service. With the merger of Singapore Airline, Emirates and Virgin Atlantic into the Virgin Airline Group under one common brand – they are now the largest single airline brand worldwide. Ryanair finally softened its stance after Michael O’Leary retired his chairmanship in 2018 he had left the day to day running of the European arm in 2014. Its long haul operation was not a success and it was abandoned in 2016. The long haul part was finally merged into a revived Aer Lingus. Southwest and Easyjet merged their infrastructure businesses but retained the individual brands. Air Asia’s spree of buying second tier airlines worldwide seems to continue unabated but is seen as a bottom feeding exercise in a declining market.

In hospitality after a hotly contested merger battle for the hand of Intercontinental Hotel Group – they merged with Hilton. In Quick Succession Marriott acquired Hyatt and then at the low end the Choice Group. The JW Marriott Group is still vying with Hilton. The third member of the Troika is Carlson Accor Group.

In Distribution Jim Davidson finally retired after 8 years of running mega corp AmaLogix. John Martin an industry unknown from Banking is the youngest head of an Open Distribution Company (ODC which moniker replaced the archaic term GDS in the early part of the decade). He heads the multi-faceted Sabreport group.

With the huge adoption of CommLink – the virtual meeting business – and the high cost of fuel, total travel finally peaked in 2017 and has fallen 2 % in the last 2 years of the decade. The Travant Group which emerged from the spin out of Google’s once secret Troogle project and the merger with the hotel switch company and the remnants of the non-content components of the largest Travel Company in the world Expedia. The largest second largest travel company famous for its kiosks and tour operating business is now the Thomas Cook company (formed from a merger of Thomas Cook, American Express Travel and JTB).

In Travel Tools – the OTP – Open Travel Platform and its subsequent offspring UTP – Universal Travel Platform standard (itself built on the OML standard) was widely adopted as the master standard by which all players in the value chain would communicate. With the adoption of the Havana Round and UN mandated via IATA on WAX (see above) simplifying global government revenue harmonization processes – financial fulfillment has been vastly simplified. The abolition of the financial clearing houses of BSP and ARC (remember them!) further reduced the cost and simplified the way in which consumers purchased travel. The sunset of the use of non-electronic money in 2018 has also further simplified process. Fraud however remains a constant problem particularly after the global bank clearing brownout that occurred in 2013.

And that’s the way it is on December 31st 2019. Have a good new decade. This will be Professor Sabena’s final posting – he has pleasure in announcing his retirement this day.

Enjoy and Cheers



With thanks and acknowledgement to GreenAviation and Design Q for the images.

28 December 2009

Its Official!

The Professor is NOT on the no fly list (well at least today) and as far as he can tell is not on any watch list.

I am a newly certified Global Entry participant. So for the next few years I can use those new fangled machines. this means I am held to a higher standard than regular travellers.

Let's see how good this gets

However for the rest of you who want to join - pay your dues (its not cheap) and click here: (Hint they don't make it easy!!!)

What The Secretary Really Meant

I have taken the liberty of putting in thought bubbles into the US Dept of Homeland Secretary's Official Statement:

Statement by Department of Homeland Security Secretary Janet Napolitano

Release Date: December 26, 2009
For Immediate Release
Office of the Press Secretary
Contact: 202-282-8010

"I am grateful to the passengers and crew aboard Northwest Flight 253 who reacted quickly and heroically to an incident that could have had tragic results. PHEW WE DODGED THAT BULLET THANK GOD THE PASSENGERS WERE ON THE PLANE - LORD HELP US IF THEY HADN'T BEEN THERE The Department of Homeland Security immediately put additional screening measures WE THINK THEY ARE SECURITY MEASURES BUT JUDGING FROM OUR HISTORICAL PERFORMANCE ANYTHING GOES AT DHS into place—for all domestic and international flights—to ensure the continued safety of the traveling public I AM NOT RESPONSIBLE WHEN PLANES FALL OUT OF THE SKY SO PEOPLE'S HOUSES ARE EXEMPT FROM THESE NEW MEASURES. We are also working AND THIS IS A FIRST FOLKS closely with federal, state and local law enforcement on additional security measures, as well as our international partners AL QUAEDA HAS RECENTLY BEEN AWARDED GOLD STATUS ON OUR LIST OF PARTNERS on enhanced security at SOME airports and on flights OR AT LEAST THE ONES WE THINK WE KNOW ABOUT BUT WE DO HAVE A TENDENCY TO LOSE A FEW LIKE THAT NORTHWEST FLIGHT THAT OVERFLEW MSP.

The American people should continue their planned holiday travel and, as always, be observant and aware of their surroundings and report any suspicious behavior or activity to law enforcement officials. IF YOU ARE NOT AN AMERICAN THEN TOUGH COOKIES I DON'T GIVE A DAMN AND I HAVE NO RESPONSIBILITY FOR YOU WHATSOEVER.

Passengers flying from international locations to U.S. destinations may notice additional security measures in place BUT ONLY IF YOU HAVE BEEN SLEEP WALKING OR IN A COMA FOR THE PAST 10 YEARS WILL THIS ACTUALLY MATTER. These measures are designed to be unpredictable YUP LIKE EVERYTHING ELSE HERE AT THE DHS - EVERYDAY IS SOMETHING NEW. HECK I CANT EVEN FIND MY OFFICE ON SOME DAYS, so passengers should not expect to see the same thing everywhere INCONSISTENCY IS A HALLMARK OF MY ADMINISTRATION I DONT INTEND LETTING ANYONE HAVE A PREDICTABLE TRIP PERIOD. Due to the busy holiday travel season, both domestic and international travelers should allot extra time for check-in. OH YES AND THAT INCLUDES YOU MOTHER"

IS THIS MIKE ON?
###

... After The Horse Has Bolten

So This week's Stupid Airline Tricks award goes to the DHS and the TSA.

Their knee jerk response includes such wonderful things as no inflight maps and no announcements of landmarks and anything that could be used to give the passengers on the aircraft some reference point of where they might be.

A possible source of the official instructions can be found here. It is allegedly signed by Gale Rossides.

Er excuse me - i think on my itinerary it tells me when I am due to arrive. Also last time I checked we are surrounded by time pieces. But I didn't see anything in these instructions about giving up watches or banning watches from flights. I can just see the goons at various airports around the world removing Googlemaps, Google Earth, Atlases and maps from people's computers and carryons. Does the word cras come to mind?

So thinking like a conspiracy theorist - I think this is a sinister plot by the AFA to enforce passenger behavior on airliners. But I digress. I further think its possibly an attempt to not point out things that are obvious.

These rules (which carry an expiration date of Dec 30th), don't seem to offer much in the way of additional security. About the only thing it is going to do is to limit the spread of H1N1 or other communicable diseases as most US airlines don't bother to have clean blankets on board these days.

The TSA needs to get back into the game of thinking what is wrong with their elaborate schemes. They have developed a solution which has fundamental flaws in it. That needs to be rethought.

Oh and one more thing. At Schiphol they have the Air Blown Scanners are designed to detect PETN. However they are set up so that there is only one per gate. Thus if you leave from the H (low cost terminal) gates there are 3 scanners and the PETN based scanner is only on one. Not sure that is really a good idea.

If the US was truly interested in solving the issue of bringing chemicals onto the plane then it would would have long ago mandated a system of either 100% manual search or 100% scanner inspection.

But don't get me started on the multiple layers of the so called security that this chap passed through. This was exactly the same as the situation on 9/11. There was the ability to link the terrorists to at least one bench warrant for them. This shows that the central plank of the security namely not just identifying the real or potential bad guys but not letting them onto the plane is still a failure.

This breakdown means that this weeks Professor's Stupid Airline Tricks Award goes to the ladies Administrator Rossides (TSA acting) and Secretary Napolitano (DHS Secretary).

Now don't just sit there - do something!

Cheers

You Are Only As Safe As......

In what must be a stunning admission of the obvious US Dept of Homeland Security Secretary Janet Napolitano said “No one is happy or satisfied with that. An extensive review is under way.”

If you go to the TSA website and read the complete guff that is there (I particularly like their Myth Busters section - it is rather inadequate I would say).

Of course after more than 8 years since 9/11 and countless pointers and incidents that have occurred before and since - we still do not have a secure system.

I recently travelled to 5 airports in South America. Liquids BTW are allowed through domestic flights and still between some countries. Over the past year I must have been through an airport over two hundred times or probably more. I have watched innumerable security devices that don't work and staff who either don't have a clue or are remarkably disinterested. The TSA is probably no worse but decidedly not best in class in this respect. There are many others who are better at doing this kind of work.

One statistic I would like to see is the amount of absenteeism for whatever reason for TSA employees. Saying (as the website does) you have improved considerably from prior years only shows how bad it was before. We must accept that the government is not going to be good at doing this any better than anyone else. So we are somewhat condemned to a mediocre system. We however as system users must fight for a better level of quality. It is not a temporary situation - we have to fight for it on every trip at every stage.

The current US Government solution has been based on a layered approach to the issue of security. This approach is still probably the best we have. However you have to ask yourself is it adequate? More importantly are all the elements for a formal layered system in place? In my opinion it is clearly neither. I liken the approach of the management (by the Dept Of Homeland Security) of this layered approach to that of the US financial ratings agencies. They only realize there is a problem when someone else points it out to them, even though to the common man it is blatantly obvious.

So I will (probably misquote in words but the context is clear) quote Rafi Ron who was the head of Tel Aviv Airport security - he now runs his own security firm in the DC area. He stated on a panel I ran in 2002 - "You are only as safe as your fellow passengers are alert and will let you be safe".

Judging by the events of the past few days on NW253 this was the case.

So ask yourself the one question. What would you have done? Clearly a lot of other people on the NW flight just sat in their seats petrified. Only a few passengers decided to take action. If you can believe the news reports, the crew were not the people to take the terrorist to the secure seat. It was the passenger who jumped him. That shows that we still have a lot of issues as to how the system could work.

Next time you listen to that pre-flight briefing announcement consider that one phrase actually rings very hollow. It goes something like this "... Remember the Flight Attendants are here for your safety".

Safe travels everyone.

Cheers

25 December 2009

Christmas Giving

As its Christmas day and the dog woke me up - I have decided that this Christmas I will give to the usual round of charities that my family supports. I thought I would share with you what they are and suggest that you do the same.

Our interest has always been in supporting 4 basic principles:

Free Speech
Climate
Animals
Helping those to help themselves

To this end here are the ones I recommend you join me in supporting:

1. NPR - National Public Radio in the USA.

2. TerraPass (headed by my former colleague Erik Blackford). This is a paid form of guilt but I recommend you do it anyway.

3. Animals. I am a dog person. So there are three that I support. All of them are in the UK. These were favorites of my Mother so I do it in her name. The Dog Trust, the Guide Dogs for the Blind and German Shepherd Rescue. I particularly like this one because the initials are GSD (not GDS get it!!!)

4. Finally my favorite for bang for the buck is Kiva.org. So far I have seen a 100% return on my donations. So please give generously and get involved in your giving.

I have made it easy for you so all you have to do is to click on the links and you can gift in less than 30 secs. How easy is that!!!!


Cheers and Merry Crimble

24 December 2009

Whose On The Favorite List At American?


I just went to see "Up In The Air" its a great movie. While I am not quite of the same league as George, I can empathize with a lot of this. I recognize many people I have met in the story, and apart from George may even resemble one or two of them. However it is rather a long advert for American! Even Sam Elliott's appearance is a little over the top. But its a great fun watch.

Recently I have written a fair amount about American Airlines and its new direct distribution approach.

So now its probably appropriate for all of us to look at the list of who is "approved" so far. While I have had the list for nearly two months - I think now is a good time to share.

So for those of you who are really keen to see this you can find the link here:

http://www.t2i.biz/AAdistpals

Enjoy!

Cheers

The Oughts Trend of The Decade

So as we enter the holiday season - I have been reflecting on what would be the trend of the decade.

Wow what a decade it has been. Consider all the good and not so good things that have occurred over the past 10 years. Remember that this time ten years ago people were preparing for the IT meltdown of all time - Y2K. Remember that?

So what has been the Trend of the Decade. Some might argue that Social Networking is the trend. I would agree it has been tremendous and the boom occurring late in the decade coming to the fore largely in the last quarter has radically changed the collective consciousness. Nope that is not quite my nominee.

How about mobile. As the decade opened - I was heavily involved in mobile apps with the promise of geo-location. Nope Mobile didn't quite make it as the killer app for the oughts. However the general adoption of advanced devices is astounding. Now if ONLY THE CARRIERS would let us have reasonable annual contracts...

How about Google? This has certainly been their decade. Look how they have managed to replace Microsoft as the guardian of the IT flame. In doing so they have avoided the hatred of MS. However they now exert more power and control, and they know more about our innermost thoughts than anyone ever has. Their power is frightening. If you are not in real fear by now of the allegedly benign giant - then you should be. But no not these guys.

So Give UP???

The answer in my humble opinion is Digital Junk - The Trend of the Decade is eTrash. The mindless pushing of digital bits of data into the ether. This is truly the decade when the ability of our puny brains to comprehend the amount of data out there finally ran out.

Cheers

23 December 2009

The Professor's Christmas Greetings

Christmas is coming,
The GDSs are getting fat,
Please put some XML
In the old legacy hat.
If you haven't got any XML,
HTML will do,
If you haven't got HTML,
Then let's hope God'll bless you.

Christmas is coming,
The markets are going free,
Spruce up your marketing for everyone to see.
If you you haven't got merchandising,
Some selling will do;
If you haven't got any clue,
I'm really sorry 4 U!

Christmas is coming,
The season of good cheer,
Let's all sing about our open new year!
If you are happy to sing,
Then a little practice will do;
If you haven't got a jolly song,
Then May God... bless... you...!


The Professor, his Elves and fellow Professors around the world would like to wish you wherever you are peace hope and understanding. May this spirit of hope and good cheer last all through the year. Please keep your emails, comments (and yes even Tweets) coming. I promise to do my best to keep providing you with some insight and information. Hopefully we will all be a little wiser and richer in mind by this time next year. So thank you for reading and may you and your families have a great one.

Cheers, and may your God go with you


The REAL 2009 Travel Awards Show

Don't listen to cheap imitations - for the real scoop listen to Professors, Braniff, Sabena and Mrs O'Leary dish the real dirt on 2009

http://iagblog.podomatic.com/entry/2009-12-22T13_47_26-08_00

Enjoy our annual roast

Cheers

LH and Amadeus FINALLY Come To Terms

So the deed is done. Effective March 1st 2010 LH and Amadeus have a full content 3 year deal.

So behind all the backslapping and other wonderful words that will be spoken - there is a clear set of expectations of what can only be described as "huh?"

Most people reading the Press Releases will just gloss over a few terms. But there is enough here to drive a truck through. LH has clearly won some major concessions in both price and conditions.

Gentlemen (airlines and ladies) - start your engines - time to re-examine your GDS contracts!

Cheers

Grupo Marsans Should Probably Stick To Buses

Another Grupo Marsans Airline bites the dust. This time its Air Comet its Spanish based company that was grounded by Spanish Regulators after a court gave permission for a German bank to seize the fleet for non-payment of loans.

This marks the second time a Grupo Marsans airline has gone out of business or been taken over by the Government as was the case with Aerolineas Argentinas.

According to Wikipedia: Grupo Marsans operates as a tour operator in Spain. It has operations in Spain, France, Italy, Brazil, Mexico, Venezuela, and Argentina, as well as representations in Latin America. The company was founded in 1910 and is based in Madrid, Spain. Grupo Marsans is a subsidiary of Autobuses Urbanos del Sur, SA.

So perhaps in future they should stick to buses.

This is also bad news for Airbus as Grupo Marsans had many Airbus products on order including 10 A350s and 4 A380s. Earlier this year some of the white tails at Toulouse were revealed to be A330s originally destined for Air Comet.

Cheers

22 December 2009

Not A Great Day For AA/OneWorld

All humour aside, OneWorld received two bits of bad news yesterday.

Firstly from Asia came the news that the Japanese Government is unlikely to provide a full bailout for JAL. JAL's stock in recent days has risen on reports that Delta has won the dance card of the old lady JAL.

Then today the US Dept. Of Justice nixed the BAAABI (BA, AA, Iberia) Alliance. However this is last one may not be that bad. The DoJ also tried to nix the CO/Star Alliance partnership. The DoT is the ruling authority in the case. They could well do the same and rule in American's favour.

Finally our hope is that the injuries sustained in the accident to AA 331 are minimal - so far there are reports of injuries but no fatalities. The aircraft (Boeing 737-800) whose route was DCA-MIA-KIN, broke in three pieces after a landing overrun tonight in what was pretty foul weather. So far 40 injuries have been reported and 3 possibly serious. The aircraft has been reported to be one of the older 738s in AA's fleet.

Cheers

787 #2 flies


 
 

3 Hour Rule: Is It Enough & Will It Work?


With much heralding the US DoT has implemented effective April 2010 a new rule that limits tarmac delays of more than 3 hours. While itself a victory for Kate Hanni and her FlyersRights group, it doesn't do a lot of things.

Firstly it is not a law. Let's hope the Boxer/Snowe Bill becomes law this session. Secondly international is not subject to this. Effectively letting JFK and the Transatlantic carriers off the hook. Thirdly this is far from a comprehensive Passenger Bill of Rights that many (me included) have been seeking. The Boxer/Snowe bill from the fine Senators from California and Maine must pass. Event then it is not as comprehensive as the EU legislation.

Being a frequent flyer and at the same time working within the industry, I have perhaps a more heightened awareness to the issues of operational nature that affect flight operations. The US Air Transportation System is a finely tuned animal moving 3/4 of a billion people annually on its scheduled apparatus. Europe's traffic (as represented by the ECAC countries) is now approaching a similar size and has a far more complex infrastructure due to the national jurisdictions that it covers. However the EC has been able to pass and implement a far more comprehensive set of rules than the USA. For which successive Administrations must accept responsibility.

For a comprehensive set of rules and how to implement them as an example - I suggest dear readers you go and visit the Relevant European Community Transport Website - Passenger Rights

As to whether it will work, I am somewhat skeptical due to the nature of some airports and the ways in which some airlines have the peaks and hub banks. Like all services - there needs to be a better way to manage these peaks and the onus needs to go back to the airports to implement this. Today they have a vehicle for collecting a passenger head tax - PFCs some of which are used to line City Coffers rather than directly related to services provided. Each airport has the right to charge a peak slot time price. What the DoT has failed to do here is to make the policy have greater teeth by only putting the onus on the airlines. The airports too must be part of this equation as indeed must the DoT itself through its management of the FAA.

For regular readers of this column - I am still angry (make that livid) at Secretary LaHood's recent screw up over the BA India Fare debacle. Perhaps he is trying to deflect attention away from that by announcing this "Rule" now.

In the long run there is no substitute for a comprehensive set of rights and rules that can be justly applied. There are no arguments that can be levied by any of the supply side players (Airports, Airlines, FAA etc) as the EU's code has been implemented and has shown a materially improved level of service to the travelling public.

So to answer my own question. The answer is No and No. But it is a move in the right direction. Let's hope it is not the only move.

Cheers

With thanks to the Brisbane Times for the most appropriate picture.

767: I'm Not Dead Yet!


While the 787 has been stealing a lot of the limelight (and not all of it complementary) the 767 the plane that the Dreamliner was supposed to replace had garnered only 2 orders and 5 cancellations for a net of -3 orders on the year. But today ANA (the launch customer for the 787) redressed the insult and put the 767 back into positive territory. (Unlike the other Seattle Team - the Seahawks who had a disgraceful showing yesterday).

With the certification process now underway for the 787 and a target of nearly 9 months to obtain approval - the Chicago based plane maker needs to keep things positive. The 787 after one of the most aggressive sales programs in history and a very healthy order book actually experienced a net loss of 70 orders this year. Airbus correspondingly gained 22 orders for the year for its A350 family.

I suspect we may see a resurgence in orders for the 767 as a stopgap to replace existing short falls of 787. But the likely continued winner will be the A330. The Airbus wide twins (OK and the smattering of 240s) have a backlog of nearly 900 aircraft.

And with an acknowledgement to Mr Idle and Company for the image and quote.

Cheers

21 December 2009

Stansted Sale Halted On Technicality

In March the UK Competition Authority ruled that the UK major airports authority should divest itself of two of its three London Area airports.

As a result Gatwick has been sold and Stansted has become the battle ground for BAA vs the authorities.

The technicality is that one of the members of the investigation team was also an advisor to a group of pension funds who owned a chunk of Manchester Airport one of the bidders in the Gatwick sale. As a result of this "bias" the divestiture process has been halted.

For a full report on the Tribunal's assessment and ruling click this link.

Clearly this has disappointed at least one of Stansted's tenants. Its largest is Ryanair whose CEO was quick to blast the decision.

So this is another story that will play and play

Cheers

Who Blinked? BA or Amadeus?

BA and Amadeus have signed a three year extension to their existing contract which will now expire in 2013.

Both parties seem pleased with the deal which BA's John Mornement, head of selling and distribution at British Airways, said the agreement reduces the airline’s distribution costs. Amadeus was also pleased as it extended the ability of the GDS subscribers to have access to full content.

So the answer is they probably both blinked. Let's hope that they all read the fine print carefully. Look for increased costs for the intermediaries as a result of this agreement.

Cheers

Travel Weekly's Nadine Finally Retires

Perhaps not the most flattering of headline I could write - but Nadine Godwin, long time Travel Weekly (US) Editor and staffer has finally hung up her formal pad and pen for the last time. TW has done a nice piece on her. Have a read although it hardly does justice to her career.

Knowing Nadine for more than 20 years - I am sure she and the cats will not go quietly.

I had the chance to say good bye earlier this month at the Farelogix SPRK symposium. I hope we gave her a good send off.

Cheers Nadine. Best of luck and keep writing.

EC Investigates Taxes and Fees. Doesn't Like What It Sees - Likely To Legislate

One thing you can say about the European Commission (EC) when it doesn't like something - it acts pretty quickly. With the powers of judge jury and executioner, the EC has broader powers than those of the usual sovereign state authorities.

The Commission formed a committee to investigate airline fees and taxes. his Project Study group has just released their findings. The 25 page report is clear and concise.

"The investigations that were conducted in relation to this Common Activity involved an examination of 281 flights and contact with 34 airports and 24 airlines. These investigations and contacts form the basis for the conclusions reached in this report."

The conclusion of the report should give a clue as to how the EC will act in the future:

"The practical knowledge gained by the participants during the course of the Common Activity has fostered a new understanding of the airline industry within the respective consumer authorities. As such, the completion of this report represents a starting point for increased consumer protection cooperation across Europe, clearer guidelines for airlines on how to present air fares to consumers and, most importantly, more transparent transactions for consumers purchasing flights."

The study itself surprisingly had small amounts of representation. only 10 of the 29 EU nations were included. Under the direction of Norway's Consumer Ombudsman, the group did not include participation from the two major travel markets of UK or Germany.

The carriers investigated were:
*Aer Arann
*Aer Lingus
*Air Berlin
Aireuropa
*Air France
Austrian Airlines
British Airways
Brussels Airlines
Czech Airlines
Estonian Air
*Iberia
Icelandair
Iceland Express
KLM
Lufthansa
Malmö Aviation
Norwegian
Polish Airlines LOT
Ryanair
SAS
*Skyways
Spanair
Travel Service/Smart Wings
*Vueling
Note those with the * chose not to cooperate.
34 Airports were also evaluated.

Ths study showed that of the Fees and Taxes charged (TFCs in the EC's speak) only 41% were directly levied by a government body or airport. Of the remainder more than half was attributed to Fuel Surcharges. Given that the study was done at the end of 2008 - it is likely that the percentage of TFCs has grown since then and the proportion of non Tax levied charges has also increased.

The Study group found that many of the airlines were not in compliance with EC rules. It specifically states that to be in compliance an airline has to ensure that its charges as represented on the website should be:

To be in accordance with Article 23, government taxes and airport charges must be:

clearly distinguished from other charges and
correspond with the actual amounts levied by airports and governments.

A follow up of the airlines in June and July this year showed that several airlines are still not in compliance. Also a noticeable exception - "Optional services – for example food/beverages, seat reservations, insurance or luggage – have not been scrutinized in this project."

The project study group made a number of direct recommendations. Here are the main two:

"The project group therefore recommends that all air fares should be comprised of the following elements: the basic air fare, airport charges and government taxes which are levied per passenger and the total price. All other unavoidable TFCs should be included in the basic air fare.
Further fees should only be added to the ticket price provided these are genuine optional fees and not mandatory costs all passengers are obliged to pay."

"The project group consequently recommends that passengers travelling in Europe should have a clear legal right to be refunded all airport fees and government charges which are not due. If the ticket for air transport is not used we believe that passengers should be entitled to repayment of all prepaid taxes and charges imposed on passengers by airports and governments and collected by airlines."

I believe that Article 23 regulation will be revised soon to address these issues. This will make the display of information simpler but will impose a set of conditions on airlines that will be hard for their systems to comply. The study while applauding the ability of the consumer to shop (presumably via the Search and OTA sites) did not address how they may also be required to display this information.

So chaps you have been warned. Offer airline products for sale and you will need to be pretty explicit.

Cheers


PS If you want a copy of the study - please ping me.